Store Policies
By making a purchase with Detroit Dahlias, you are agreeing to the following terms and conditions:
OUR PROMISE TO YOU Our cuttings and tubers are all grown at our homestead and orchard in Metro Detroit. We will never offer tubers grown by anyone else and we will never import Dahlia tubers for resale.
ARRIVE ALIVE GUARANTEE We guarantee that our dahlia tubers, rooted dahlia cuttings, plants, and seeds will grow and will be true to variety name. Your happiness is important to us! We guarantee your dahlia tubers will be true to our photo and arrive in the mail with at least one visible eye, and a healthy tuber body.
This guarantee is limited to the purchase price only, and does not include shipping fees or liability or damages from losses resulting from crop failure. Resale of products originally purchased from Detroit Dahlias voids any and all guarantees on the product.
Please plant your dahlias after your USDA growing zone's last frost date, and follow the detailed growing instructions we include with your shipment. Please note: Detroit Dahlias is not responsible for inclement weather, poor growing conditions, pest damage, plant performance, or negligence. Please inspect your tubers and cuttings upon arrival and contact us within 3 days of your order arriving if you have any concerns. Once the 3 days have passed, you accept full responsibility for your tubers and cuttings.
VIRUS POLICY Detroit Dahlias follows American Dahlia Society recommendations. Our farm and dahlias are inspected by the Michigan Department of Agricultural and Rural Development. Tools are always properly sterilized when dividing dahlia clumps. We aggressively cull our dahlia field of any suspicious plants during the growing season and are vigilant in our inspections. We do not refund tubers or cuttings that exhibit disease. If you suspect virus or disease, we offer reimbursement in the form of store credit with proof of a positive virus test result within 30 days of delivery.
SHIPPING We are unable to combine shipping and reduce charges on individual orders or on orders from different sales.
LIMITED AVAILABILITY Unfortunately, our store is not like Ticket Master, Items placed in your cart are not guaranteed or reserved until you have checked out. You can be sure your order was successful once you have received a confirmation email. If you did not receive a confirmation email and order number, please check your order history before contacting us.
CANCELLATION Customers may cancel orders up to one week before requested ship date. Please email us at hello@detroitdahlias.com to request cancellation. Orders will be refunded in the form of store credit, less a 20% restocking fee.
ORDERS Detroit Dahlias does not accept orders in person, through the mail, or by telephone. Orders must be placed through our online store at www.detroitdahlias.com.
RIGHT OF REFUSAL Detroit Dahlias reserves the right to refuse service to any customer at any time.